Services
AI & automation
Artificial intelligence is no longer a research topic. It is a practical way to remove repetitive work, make better use of the data you already hold and serve your customers faster. We help operators, businesses and integrators put it to work: we build AI services, integrate them with the systems you already run, and automate the tasks that take up your team’s time.
What AI can do for your business
These are the kinds of capabilities we build and integrate. Which ones make sense depends on your operation, and we start with the one that will save you the most time.
- Voice recognition: turn calls, meetings and voice messages into accurate, searchable text. Add voice commands to your applications, or give support teams a written record of every conversation.
- Real-time translation: translate speech and text as it happens, so support staff, guests and customers can each use their own language. Useful for multilingual helpdesks, hotels, live chat and subtitles.
- Document management: read contracts, invoices, forms and manuals; pull out the fields that matter, classify and file them automatically, and let people find any document by asking a question in plain words.
- Data analysis: find patterns, anomalies and trends in usage, billing, logs and network data, forecast demand, and receive reports written in plain language instead of raw tables.
- Assistants and chatbots: answer subscriber and staff questions from your own knowledge base, around the clock, and hand over to a person when it matters.
- Media and content: tag, summarise and caption video libraries, generate subtitles in several languages and help viewers find what they want to watch.
- Task automation: take over the repetitive work, such as sorting tickets, preparing reports, checking provisioning, sending notifications and keeping records up to date.
Connected to the systems you already use
AI is only useful when it can see your real data and act on it. We connect it to your billing, ticketing, monitoring and operational platforms through MCP servers, an open standard way of giving AI assistants controlled access to your systems. We decide together what each assistant may read and what it may do, so it can only do what you have allowed.
How we work
- Find the task. We look at where your team spends its time and pick a first workflow with a clear, measurable benefit.
- Prototype quickly. A working version on your own data, so you can judge the result before committing further.
- Integrate with guardrails. We connect it to your systems, define permissions and add human approval where the stakes are high.
- Run and improve. We monitor quality, keep a record of what the system did and refine it as your needs change.
Control and security
- Least privilege: each assistant gets access only to the systems and actions it needs.
- Human approval: sensitive steps wait for a person to confirm.
- Full audit trail: every request and action is logged and can be reviewed.
- Your data stays yours: we design around where your data may be processed and stored, including on infrastructure you control.
The same practices we apply to hardening and compliance apply here too, so AI fits into an environment your auditors already trust.
Where to start
You do not need an AI strategy to begin. Tell us about the task that takes up most of your team’s time, such as transcribing calls, sorting documents, answering the same questions or compiling weekly reports, and we will show you what is possible and what it would take.